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Really Listening

Listening is one of your most important leadership skills and has a major impact on the quality of your relationships with others, and leadership is all about the quality of the relationships that you create with those around you. Most of us are very poor listeners; studies show we only remember 30%-60% of what we hear and are often so distracted with our own thoughts we don’t even bother to absorb the 30%!

Gratitude

The vast majority of us (but not all sadly) are very good at saying “Thank You” when someone has done something for us, like holding a door open or bringing a coffee. It takes little effort to be considerate, and we know it is the right thing to do. But how many of us think of letting those who have, or are, making a difference in our lives know just how grateful we really are?