Many of my clients tell me how much of their time is taken up trying to keep on top of everything that’s going on and how they never seem to have enough hours in the day. When I look at the things they’re doing, I’m nearly always surprised and saddened at how little of what they are doing is actually related to their roles as a leader. The truth is that many teams achieve success despite their leaders, rather than because of them.
Listening is one of your most important leadership skills and has a major impact on the quality of your relationships with others, and leadership is all about the quality of the relationships that you create with those around you. Most of us are very poor listeners; studies show we only remember 30%-60% of what we hear and are often so distracted with our own thoughts we don’t even bother to absorb the 30%!